Return & Refund Policy
At Vevo Healthtech, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase (order ID) is required
Non-Returnable Cases
We do not accept returns if:
- The product has been used or damaged by the customer
- The return request is made after 7 days of delivery
- The product is missing original packaging or accessories
Damaged or Wrong Product
If you receive a damaged, defective, or wrong product:
- You must inform us within 48 hours of delivery
- Share clear photos/videos as proof
- We will provide a free replacement or full refund.
Refunds
Once your returned item is received and inspected:
- You will be notified about approval or rejection
- If approved, refund will be processed within 5–7 business days
Refund Method
- Prepaid Orders: Refund will be credited to original payment method
- Cash on Delivery (COD): Refund will be processed via bank transfer or UPI
Return Process
To initiate a return:
- Contact us via Email or WhatsApp
- Share your Order ID and issue details
- Our team will guide you with return instructions
Return Shipping
- Return shipping charges may apply
- If the product is defective or incorrect, we will cover the shipping cost
Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not possible
Contact Us
For any return or refund queries:
Email:
WhatsApp:
Thank you for shopping with us!
